Refund and Advance Payment Policy for Yuvan Foods
1. Advance Payment Policy
At Yuvan Foods, we operate on an advance payment model for all orders. This means that customers are required to make full payment for their orders at the time of purchase. Orders will only be processed, packed, and dispatched once we have received confirmation of your payment.
Important Points:
- All customers must pay in advance at the time of placing the order, through the available payment methods on our website.
- We accept payments via credit/debit cards, net banking, UPI, and other secure online payment methods.
- Once your payment is confirmed, your order will be processed. You will receive a confirmation email with the details of your order, including the expected delivery timeline.
- Payments made for orders cannot be refunded unless specified under the conditions outlined in our refund policy.
2. Refund Eligibility Criteria
Because of the perishable nature of our products, we do not accept returns. However, we do offer refunds under certain conditions, as outlined below:
2.1 Damaged or Defective Goods
If you receive goods that are damaged or defective at the time of delivery, you are eligible for a full refund or replacement, subject to our verification process. To qualify for a refund:
- You must notify us within 24 hours of receiving the order.
- We will request photographs or videos of the damaged items, along with a description of the issue.
- Refunds for damaged or defective goods will be issued in the same payment method used during the purchase.
2.2 Incorrect Item Delivered
If you receive incorrect items (e.g., a wrong product, wrong quantity, etc.), you are eligible for a full refund or replacement, provided the error is on our part. To qualify for a refund:
- You must contact our support team within 24 hours of delivery.
- A photographic proof of the incorrect items will be required.
- Once confirmed, we will initiate the refund or dispatch the correct item to you.
**2.3 No Refund for Cancellations Under Any Circumstances
Due to the advance payment policy and the perishable nature of our products, no refunds will be provided under any circumstances if you choose to cancel your order once payment is made. Once an order is confirmed and payment is received, it cannot be canceled or refunded.
- We strongly advise that you double-check your order details before completing the payment process.
- We will not accept cancellations or provide refunds due to any change of mind after the payment is processed.
- Please be aware that once the order is processed or shipped, no refunds or changes will be possible.
2.4 Shipping Delays and Failures
- We strive to ensure timely delivery of your products, but shipping delays caused by external factors (such as weather, holidays, or logistics issues) are beyond our control. Therefore, we do not offer refunds for delays unless the shipment is lost or damaged by the carrier.
- Lost or delayed shipments will be investigated, and if we confirm that it is our fault or due to our courier partners, we will issue a partial refund or provide a replacement. Please report any issues with delivery within 5 days of the expected delivery date.
2.5 Order not Received Due to Incorrect Details
If the delivery fails due to incorrect address, failed delivery attempts, or incorrect contact details, we are not responsible for issuing a refund. You will be responsible for re-shipping costs if the order is returned to us. If the address or details are incorrect, we may offer a partial refund minus the shipping costs.
3. Non-Refundable Conditions
3.1 Change of Mind
We do not accept refunds or exchanges based on a change of mind after the order is confirmed. This includes:
- Wrong product selection (for example, choosing the wrong flavor or size).
- If you decide not to proceed with the order after payment has been made.
- If you forget to include an item in your order and request it later.
3.2 Non-Perishable Items
Once non-perishable or packaged food items are opened or tampered with, we will not be able to accept a refund or replacement, for reasons related to food safety and health regulations.
4. How to Request a Refund
If your order qualifies for a refund under any of the above conditions, please follow these steps:
- Contact our Customer Support Team via the contact form on our website.
- Provide the following details:
- Your order number.
- A clear description of the issue.
- Photographs/videos of the damaged, incorrect, or spoiled goods (if applicable).
- Our customer support team will review your request and respond within 3-5 business days.
We will either approve the refund or offer a replacement depending on the nature of the issue.
5. Refund Processing
Once your refund request is approved, the refund will be processed using the original payment method, and you will receive the amount back within 7-10 business days. Refunds are processed only after the issue has been validated, and in cases where products are being returned, the items must be sent back to us in the same condition they were received.
Please note:
- We are not responsible for delays caused by third-party payment processors (e.g., banks, payment gateways).
- In the event of an issue with your payment provider, you will need to contact them directly to resolve any delays in the refund process.
6. International Orders
For international orders, please keep in mind the following:
- Customs duties and import taxes are the responsibility of the customer. These charges may vary depending on your country’s regulations.
- We are not liable for delivery failures or delays due to customs processing or other international shipping issues.
- Refunds for international orders will be considered only in cases of incorrect or damaged items and will be processed after thorough investigation.
7. Final Discretion
Yuvan Foods reserves the right to approve or deny refund requests at our discretion. All requests are subject to our evaluation, and we may ask for additional documentation or evidence to process the refund. If a refund request does not meet the conditions listed above, it may be denied.
Contact us at yuvanfoods2409@gmail.com for questions related to refunds and returns.